Orders can only be changed or canceled before they are fulfilled. Once shipped, we are unable to make changes. During peak seasons, changes are not guaranteed.

Yes, you can add a gift note on the product page or in the cart before checkout.

Promotions apply to new orders only and cannot be added retroactively.

Nimix™ are customizable charms designed exclusively for Light+Nine bags. They attach securely using a post-and-cap system.

Yes, they are interchangeable and designed to be swapped anytime.

They are made from tested materials, but small parts should be kept away from young children.

No, each letter is sold individually.

No, they are designed specifically for Light+Nine products only.

Yes, each Nimix™ includes an extra set of caps.

Yes, they are simple to attach, but adult supervision is recommended.

Yes, depending on spacing. Medium letters are recommended for full names.

Our EVA bags can be worn in any weather. They can withstand extreme heat and cold

Our bags are water-resistant and designed to protect contents from everyday exposure.

Most bags are lined, but please check individual product details.

Most bags weigh between 0.5 lb to 1 lb, making them lightweight and easy to carry.

Wipe clean with a damp cloth and mild detergent. A magic eraser can also be used.

No, machine washing is not recommended.

All merchandise must be returned unused and be accompanied by the original hang tags and poly bags.

If Nimix™ are put onto the bags or your bag shows any sign of Nimix™ being attached, they will not be accepted for return.

Products purchased from an authorized retailer are subject to that retailer’s return policy and cannot be returned directly to us.

If your return does not meet our policy standards, it will be shipped back to you at your expense. Please inspect your items carefully to ensure they include all tags and show no signs of personalization.

Returns are processed through Email.

To start a return/exchange, please reach out to us at support@lightplusnine.com.

Refunds are issued to the original payment method once the return is received and approved. Processing times may vary depending on your bank.

Shipping costs are calculated at checkout based on your location and selected shipping method.

We ship with major carriers to provide reliable delivery options. Delivery times vary based on location and selected shipping method.

Once an order is marked as delivered by the carrier, Light+Nine is not responsible for lost or stolen packages. Please contact the shipping carrier directly for assistance.