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Exception: During peak season (holiday, back to school etc.) we DO NOT guarantee any cancellation or change.
Photos of the bag (or item) and acceptable proof of purchase must accompany a warranty claim. Acceptable proof of purchase can be your order number, an online order confirmation from Light+Nine or another online retailer, or a physical store receipt.
Our warranty does not cover misuse, neglect, and accidents. Kindly note that general wear and tear, including but not limited to the reasonable breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranty.
2. Submit the photos and acceptable proof of purchase to email@example.com
Inspection of the photographs will take place to confirm whether the defect is covered by the warranty. Then, depending on the severity of the issue, we may provide you with a pre-paid label. We will ask that you send in your physical bag for assessment.
3. Once you’ve completed the warranty process, we will either send you a replacement (if still available) or issue you a credit in the form of a digital code for the monetary value of the item.