Returns

ALL ITEMS PURCHASED AT A DISCOUNT ARE FINAL SALE.

Light + Nine products that are purchased on this website (excluding sale items) can be returned within 14 days of the purchase date for a full refund in the amount of the purchase EXCLUDING ALL shipping related costs.

• All merchandise must be returned unused and be accompanied by the original hang tags and poly bags.
• If nimix are put onto the bags or your bag shows any sign of nimix being attached they will not be accepted for return. If your return does not meet our standards, they will be shipped back to you as we will be unable to resell the item.
• Products that are purchased from an authorized retailer are subject to the return policy of the retailer and cannot be returned directly to us.

Your refund will be credited to the original purchaser's credit card and will include sales taxes if your order has been sent to a destination within the US (does not include shipping costs). Please note that refunds may take up to 10 business days for your bank to complete, depending on its processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Returns are processed through Email. To start a return/exchange, please reach out to us at support@lightplusnine.com. Please provide your order number and the state the item/items you wish to return.

Please note that a $10.00 return shipping fee will be deducted from your return.

EXCHANGE: If you wish to exchange an item, please email us your order number and note the item you wish to exchange. Our email is support@lightplusnine.com. 

Shipping Pricing and Time Frames Domestic Shipping (50 US states): Your shipping options and time frame will be available to you at checkout. 

International Shipping: All shipping costs, duties, and taxes are calculated at checkout, so there are no hidden fees upon delivery.

Fulfillment: Orders are shipped via our fulfillment center in NY. All orders received by 12:00 PM Monday- Thursday ship the same day. All orders received after 12:00 PM ship the next business day. All orders received Friday-Sunday will ship on Monday.

Lost Package: Once we ship your order, we no longer take responsibility for the package. If your package is marked as delivered there is nothing we can do from our end.

As a reminder, most lost packages are found at a neighbor’s door or around the unit. Please be sure to check with all your household members and check your outdoors carefully.

If you have any questions regarding shipping, feel free to email us: support@lightplusnine.com.

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