Returns and Shipping Information
Light + Nine products that are purchased on this website (excluding sale items) can be returned within 14 days of the purchase date for a full refund in the amount of the purchase EXCLUDING ALL shipping related costs.
- All merchandise must be returned unused and be accompanied by the original hang tags and poly bags.
- If nimix are put onto the bags or your bag shows any sign of nimix being attached they will not be accepted for return. If your return does not meet our standards, they will be shipped back to you as we will be unable to resell the item.
- Products that are purchased from an authorized retailer are subject to the return policy of the retailer and cannot be returned directly to us.
- Personalized bags are final sale and cannot be refunded upon a return.
Your refund will be credited to the original purchaser's credit card and will include sales taxes if your order has been sent to a destination within the US (does not include shipping costs). Please note that refunds may take up to 10 business days for your bank to complete, depending on its processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
- Standard Ground / Weight-based $5.00-$10.00 / 5-7 business days
- Expedited / Weight-based $15.00-$25.00 / 1-3 business days
Use International Checkout. All Shipping/duties related costs and delivery times will be calculated via our partner GlobalShopex. This service allows you to order from us and ship internationally.
As a reminder, most lost packages are found at a neighbor’s door or around the unit. Please be sure to check with all your household members and check your outdoors carefully.
You have the option to prepay for duties and taxes when you checkout or you can pay upon delivery. If you decide to prepay, there will be no additional funds collected upon delivery. GlobalShopex will process your payment and guarantee delivery.
Please note that tracking information will be emailed to you once your order is dispatched from GlobalShopex to your local destination. This may take time, as there is a process until the package gets delivered.
Once your order is completed, all questions about your order including tracking, cancellation, adjustments, should be directed to GlobalShopex. They can be reached via email at firstname.lastname@example.org or phone at 786-391-4868.
If you have any questions regarding shipping, feel free to email us: email@example.com.
Can't find what you're looking for? Please check out our FAQs.
Still have more shipping related questions: Contact us at: firstname.lastname@example.org.